Refund Policy

Refunds are only issued when clearly qualifying under our standard refund guidelines.

If your application has not been reviewed by our team and not submitted to the government for approval, you will receive a full refund of both the malaysia-mdac.com service fee and the government (entry card) fee as credit.
If your application has been reviewed by our team but not yet submitted for government approval, you will receive a refund of the full government (entry card) fee only.
Unfortunately, if your application has already been submitted to the government or an entry card has been issued, refunds cannot be made.
Application Rejection: In rare cases where your entry card application is denied, under our 100% Approval Guarantee, you will receive a full refund of the malaysia-mdac.com service fee.
If we make an error in your application, 100% of the malaysia-mdac.com service fee will be refunded, and we will reprocess your entry card free of charge.
If you are dissatisfied with our service for any reason, you may also request a full refund under our 100% Service Satisfaction Policy.
Depending on your payment provider, refunds may take up to 10 business days to appear in your account.
To request a refund, please email info@malaysia-mdac-arrival.com with the subject line “Refund Request.”

Service Fee: The application processing fee charged by malaysia-mdac.com.
Government Fee / Entry Card Fee: The fee collected by the issuing government authority, applicable to all applicants.